Terms & Conditions

TERMS AND CONDITIONS

This Agreement was last revised on January 26th, 2020.

Contents:

TERMS AND CONDITIONS

I.        INTRODUCTION

II.      DEFINITIONS

III.      INTERPRETATION

IV.      INTRODUCTION AND SCOPE

V.      SERVICES

VI.      MODIFICATIONS TO THE SERVICE

VII.    REGISTRATION INFORMATION

VIII.   USER CONTENT

IX.      BOOKING AND RENTAL FEE

X.      GENERAL CONDITIONS

XII.    GEOGRAPHIC RESTRICTION

XIII.   CUSTOMER RESPONSIBILITIES

XIV.   EXCLUSION OF LIABILITY

XV.    NO RESPONSIBILITY

XVI.   THIRD PARTY LINKS

XVII.  PERSONAL INFORMATION AND PRIVACY POLICY

XVIII. ERRORS, INACCURACIES AND OMISSIONS

XIX.   DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

XX.    COPYRIGHT AND TRADEMARK

XXI.   INDEMNIFICATION

XXII.  MISCELLANEOUS

I. INTRODUCTION

www.shopneoluxe.com (“we,” “us,” or “our”) welcomes you.  

At www.shopneoluxe.com, we provide a meticulously designed platform for the availability of luxury products on a rental!We offer you access to our product and services through our “Website” (defined below) subject to the following Terms of Service, which may be updated by us from time to time without notice to you.  By accessing and using this Website, you acknowledge that you have read, understood and agree to be lawfully bound by these terms and conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do not use the Website. 

II. DEFINITIONS

·       “Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website; 

·       “Product” refers to the product or good available for rental on the website.

·       “Service” or “Services” denotes any service shown below, which we may offer from our Website. 

·        “User”, “You” and “your” are denotes to the person who is accessing for taking any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Website;

·       “Customer” refers to the user who accesses the website and makes payment for availing services;

·       “We”, “us”, “our” and “Company” are references toNeo Luxe LLC;

·       ”Website” shall mean and include "https://shopneoluxe.com, mobile-application(“App”) and any successor Website of the Company or any of its affiliates;

·       "CustomerAccount” shall mean an electronic account opened forthe customer availing various services offered in the website;

III. INTERPRETATION

·     All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation".

·     Words importing any gender shall include all the other genders.

·     Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.

·     All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or effect the meaning or interpretation of the terms of this Agreement.

IV. INTRODUCTION AND SCOPE

·      Acceptance. By using the Website in any manner, you are bound by these Terms and Conditions, as well as the terms of the Agreement identified above. In case you do not accept the terms, then please do not use the Website. If you are accepting these Terms on behalf of a Company, organization, government, or other legal entity, you hereby represent and warrant that (a) you are legally authorized to do so, (b) the entity agrees to be legally bound by the Terms, and (c) neither you nor the entity is barred from using the Services or accepting the Terms under the laws of the applicable jurisdiction.

·      Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their own terms of service.

  ·      Eligibility: Certain Service of the Website is not available to minors under the age of 13 or to any users suspended or removed from the system by us for any reason. 

  ·     Electronic Communication: When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records.

V. SERVICES

At www.shopneoluxe.com, we provide a meticulously designed platform for the availability of luxury products on a rental!

Here, we rent out highest quality fashion products and accessories and enable the user to access the latest designed fashion products and accessories from top luxury houses.

We are also offering the styling services for the users from our professional stylist on appointment basis.

The Services are offered to the Users through various modes which may include issue of coupons and vouchers that can be redeemed for various Services.

VI. MODIFICATIONS TO THE SERVICE

We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of Changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the Changes to our Website. Your unrelenting use of the Website or Services ensuing notice of the Modifications (or posting of the Terms incorporating the Modifications in the event your email address is no longer lawful, is obstructed, or is otherwise not able to obtain the notice) will mean that you agree to the Changes. Such Modifications will apply prospectively beginning on the date, the Changes are posted to the Website.

VII. REGISTRATION INFORMATION

If you access this Website anonymously, you will not be required to create a user name. But, in order to access certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account.

You agree that the information you provide in connection with establishing any account is accurate and that you will keep your information up-to-date. You are responsible for the security of all of your user names, passwords and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time with or without notice.

VIII. FEEBOOKING AND RENTAL

A.  Content Responsibility. 

The website permits you to post comments, feedback etc. but you are solely responsible for the content posted by you. It is you all your risk and accountability towards the content reliability and quality. You represent that you have required permission to use the content.

When posting content to the website, please do not post content that:

• contains ill-mannered, profane, abusive, racist or hateful language or expressions, text, photographs or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;

• is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;

• violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;

• discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law;

• violates or inappropriately encourages the violation of any municipal, state, federal or international law, rule, regulation or ordinance;

• uses or attempts to use another's account, password, service or system except as expressly permitted by the Terms of use uploads or transmits viruses or other harmful, disruptive or destructive files;

• sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects.

Our staff reviews all content submitted. Any submitted content that includes, but is not limited to the following, will be refused. If repeated violations occur, we reserve the right to cancel user access to website without advanced notice.

IX. BOOKING AND RENTAL FEE

·     All the order from this website shall be governed by our terms and conditions.

·     If you make a booking for taking any product on rental from our website. At the time booking, while providing your details it is your duty to be careful and warrant that the information provided are true and accurate. 

·     Payment  mode for rental fee shall be: 

o  Online: Credit Cards and Debit cards;

o  PayPal

·     The Preferred method of payment is PayPal. Credit cards are accepted via PayPal merchant services. Accepted cards are: Visa / Delta / Electron / MasterCard / Eurocard / Maestro/ American Express Debit cards are accepted if they have a Visa or MasterCard logo.

·      We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing from the Website.

·      The booking that you place with us is subject to acceptance by us. When you make your booking online we will provide you an email to confirm that we have received it. 

·       We may refuse or be unable to process your booking order if:

1. ·     You card or PayPal account does not give authorization for the payment of purchase price.

2. ·     You do not meet the eligibility to make booking order as per criteria set out above.

·     You must notify us instantly if any particulars are inaccurate. If your payment has not been accepted you will be informed of this in writing along with the reasons.

·     We are happy to support or accommodate you; if there is any issue you can contact our back-office team for any inquiry or problem.

·     All refund shall be made as per our Refund Policy.

·   We take customer feedback very seriously and use it to constantly improve our products and quality of service.

X. GENERAL CONDITIONS

·     Photographs are for illustration purpose only. Actual products may vary slightly.

·     We do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us.

·     We may make changes to this terms and conditions time to time, we may notify you either by promptly posting a notice of such changes.

·     Clean and ready to wear:All the products delivered by us shall be professionally clean and delivered ready to wear. We dry clean the products and inspect product quality with utmost care. You understand and agree that we shall not be responsible or held liable for any direct, indirect consequential or any other form of loss or damage that may be suffered by a user through the use of the said product including loss of any kind of financial or physical loss or damage.

·     LATE FEE:You agree that, If you return the product after the return delivery date set forth in your order then you shall be liable for the late fee of fifty ($50.00) per day that will be charged from your debit or credit card you used to pay the rental fee. If any product of the order is deemed late then late fee shall be applicable on the entire order. If you have not returned the product with 4 business days from the return delivery date then we will charge from you card, the maximum value of the product less rental fee plus applicable taxes. 

XI. LIMITED GUARANTEE

By this Website:

·     We provide an opportunity for you to avail the offered Products and Services from our Website.

·     We do not provide any warranty or guarantee that the products and Service descriptions are accurate, complete, reliable, current, or error-free. If a Services offered by the Website is not as described, your sole remedy is to contact us about Services in order to take further action.

XII. GEOGRAPHIC RESTRICTION

We reserve the right, but not the obligation, to limit the usage or supply of any service to any person, geographic region or jurisdiction. We may use this right as per the necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.

XIII. CUSTOMER RESPONSIBILITIES

·     You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;

·      You shall not use or access the Website for collecting any market research for some competing business;

·      You shall not misrepresent or impersonate any person or entity for any false or illegal purpose;

·      You shall not use any virus, hacking tool for interfering in the operation of the Website or data and files of the Website;

·      You will not use any device, scraper or any automated thing to access the Website for any mean without taking permission.

·      You will inform us about anything is inappropriate or  you can inform us if you find something illegal;

·     You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;

·     You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features (e.g., report abuse button) on the Website;   

·     You will not take any action that levies or may levy (in our sole decision) an unreasonable or unreasonably big load on our technical arrangement; and

·     You will let us know about unsuitable content of which you become aware.  If you discover something that infringes any law, please let us know, and we’ll review it.

We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

XIV. EXCLUSION OF LIABILITY

You understand and agree that we (a) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (b) shall not be responsible for any materials posted by us or any third party. You shall use your own judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential or any other form of loss or damage that may be suffered by a user through the use of the www.shopneoluxe.com Website including loss of data or information or any kind of financial or physical loss or damage.

In no event shall Neo Luxe LLC, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content attained from the Service; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we've been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.

XV. NO RESPONSIBILITY

We are not responsible to you for: 

·     any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or

·     any losses you suffer because the information you put into our website is inaccurate or incomplete; or

·     any losses you suffer because you cannot use our website at any time; or

·     any losses you suffer through connecting to any linked third party websites or any statements, information, content, products or services that are published on, or may be accessible from, any linked third party website and we do not guarantee that they are free from viruses or anything else that could be infectious or destructive; or

·     any errors in or omissions from our website; or

·     any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners) on our website; or

·     any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it; or

·     the privacy policies and practices of other linked third party websites, even if you access them using links from our website; or

·     any unauthorized access or loss of personal information that is beyond our control.

XVI. THIRD PARTY LINKS

The Website may comprise links to external or third-party Websites (“External Sites”).  These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites.  The content of such External Sites is created and used by others.  You can communicate the site administrator for those External Sites.  We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites.  You should take safety measure when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs.  If you agree to access linked External Sites, you do so at your own risk.

XVII. PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you approve us to use, store or otherwise process your personal information as per our Privacy Policy.

XVIII. ERRORS, INACCURACIES AND OMISSIONS

Every effort has been taken to ensure that the information offered on this Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available are free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

XIX. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE, ITS SERVERS OR ITS CONTENT OR SERVICE ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.

WE DISCLAIM ALL LICENSES OR WARRANTIES, INCLUDING, BUT NOT LIMITED TO, LICENSES OR WARRANTIES OF TITLE, MERCHANTABILITY, NON-VIOLATION OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A MATTER OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. IN RELATION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) WE SHALL NOT BE LIABLE FOR ANY UNINTENDED, INCIDENTAL, OR SUBSTANTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS STOPPAGE RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE WEBSITE OR THE CONTENT, EVEN IF WE HAVE BEEN RECOMMENDED OF THE POSSIBILITY OF SUCH DAMAGES;

THE WEBSITE MAY COMPRISE TECHNICAL INCORRECTNESS OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT ACCOUNTABLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS RECORDED ON THE WEBSITE.  THE WEBSITE MAY CONTAIN INFORMATION ON CERTAIN SERVICES, NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION.  A REFERENCE TO A SERVICE ON THE WEBSITES DOES NOT SUGGEST THAT SUCH SERVICE IS OR WILL BE ACCESSIBLE IN YOUR LOCATION.  WE RESERVE THE RIGHT TO DO CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.

XX. COPYRIGHT AND TRADEMARK

The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”).  The Content may be possessed by us or third parties.   Unauthorized use of the Content may infringe copyright, trademark, and other laws.  You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement.  No other use is allowed without prior written consent from us.  You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose.  The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us.  Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”).  Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use.    None of the Content may be retransmitted without our express, written consent for each and every instance.

XXI. INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees, and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website.  We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding.  We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section.  In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

XXII. MISCELLANEOUS